App**** for Limit increase

Attached is the mail I send: Note I gave them 2 stars to be fair because as the extra star is because I did not send my payslip.

Hi, here is the documents as required. I would have appreciated if you actually contacted me to tell me that I did not send you my payslip, and just cancelled my application without letting me know. I realised that I made an error, not by accident an honest mistake.

I app**** four working days ago.

I had to phone today to find out that it was cancelled without, no attempt to contact me for one piece of missing information was made, its appalling service.

Now you are going to have to do a credit check on me again, and influence my credit rating.

Please let me know if there is any further information that you require if you are not fully satisfied.

This concept is called customer service.

Regards, Coenraad

PLEASE note below the Automated response that you receive after you contact them, this is lip service and a joke, but not the ha ha kind.

Thank you for your recent email which has been forwarded to one of our team members to action.

You are now one step closer to receiving your Credit Card Limit Increase. If we require any further documentation in order to finalise your application we will contact you.

Best regards

The Card Team

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