App**** for a premium account 2 weeks ag

I app**** online for a premium banking cheque account almost two weeks ago. The most frustrating aspect is that I contacted the call centre three times for feedback on my application. Two days ago I called at 16:20 and was told the department leaves at 16:30 and that someone will call me. I have not received any feedback since my application . Why advertise on big billboards if your customer service is not up to scratch? This has left a very sour taste in my mouth. I have spent money to get feedback and And a does not care that I want to be a client?