Application Turn Around Time

I app**** for a ABSA credit card online on 2 August 2015 and got an approval. A few days later I was advised that my application was unsuccessful due to verifications. I wasn't happy and requested a review with a call centre agent Nadia Fortuin. She took it up with the relevant department and provided feedback that I needed to redo the application which I did on 17 August 2015. After a few days I got the same reply that it was unsuccessful. Unfortunately when dealing with an agent you aren't always lucky to get the same person but informed the consultant that answered of my dilemma (didn't't get his name though) He decided to take it upon himself and escalated this matter again. A short while later I got a call from Dikgang Raphiri who I dealt with in my first application and he referred it to credit. After a few hours I got an SMS confirming that my application was approved and received a call from the quotes department on 1 September 2015. I followed up today and my application is still in limbo and again I called on Nadia Fortuin who escalated this matter. I certainly need to commend her and her colleagues for their awesome service and client care in trying to assist me.