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JK
Joan K

1 reviews | Active since Oct 2020

03 Dec 2020, 09:40

Application to vary a home loan agreement

I made a request for term extension on my loan repayment on 19 November 2020, to date I never received feedback. They don't respond to emails or when I phone I spend Almost R100 and still hanging on until I have no airtime. They hiding behind voice recorders that give us lame messages to hold on eg high call volumes? Throughout the day???

0
Replies (5)
Absa
Absa's reply03 Dec 2020, 10:32
Official
Dear Joan Karsandas Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***0  Kind regards,Rezona Louw Group Customer Care
JK
Joan K's update03 Dec 2020, 11:37
Reviewer Update
Good Day Rezona Louw. I wish I had this fast response prior to taking the matter to Hellopeter. Managers should monitor their workers effectively. It leaves a bad impression. Thanks for your response, awaiting your call. Joan Karsandas
Absa
Absa's reply03 Dec 2020, 13:21
Official
 Dear Joan Karsandas Thank you for your posting.

We will provide you with feedback as soon as our investigation is concluded.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care 
JK
Joan K's update07 Dec 2020, 16:46
Reviewer Update
Hi Rezano Louw. How do you live with yourself? You can't even keep a promise let alone running a home loans department. You will soon run it down the drain. Customers are fed up. We keep you employed but you don't care. See when you unemployed. God is watching. I'm waiting and I am very unhappy with the service. Joan Karsandas
Absa
Absa's reply08 Dec 2020, 08:53
Official
Dear Joan Karsandas Thank you for your posting.

Please accept our sincere apology for the delay on your matter.

Our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care