Application for Credit Card

I app**** for a credit card online on 30/11/2015. Ref nr ***. The website advertise turn around time of 1 week.<br> Up to today, 18 December - NO FEEDABCK <br> Phoned call centre number *** 3 times and spoke to 3 different consultant which were unable to give me any constructive feed back besides \they are busy with the application''. Did I mention that you hold on between 10 to 26 minutes to speak to a consultant.<br> I have sent 4 emails to [Email Removed] and have received NO RESPONSE to any of my emails.<br> Please see below:<br> 30/11 - submitted application online<br> 30/11 - sent application form