Application for credit card

I have been a ABSA client for over 10 years. Have done my first application for a credit card on the 21.10.2015.<br> Never received number / credit card. There credit card division had a backlog and the credit card procedure changed so I had to reapply for a credit card more than a week ago. I have still not receive a credit card number / credit card. I think this is pathetic from a world renown bank. This is unacceptable as there is a reason why I app**** for the credit card. There helplines is not up to standard as the waiting period for a consultant takes an eternity. I have never experienced this bad service. It is almost a month since my first application. I am a very disappointed customer and would like a feedback from them ASAP. I want my credit card number linked to my accounts today!!! I would like to put a swear word in this complaint but I will not stoop that low...because I am furious.