application for credit card

i app**** for a credit card at virgin money on the 28/10/2015 had fica problems with documents no one ever called me to tell me that one of my payslips were outstanding even when i called the call centre the could not tell me that one of my documents were outstanding instead they told me to resubmit i spent almost 3 hours on the phone with the call centre following up or doing virgin moneys job for them i would say .<br> i requested to speak to team leaders resent my docs on the 16 november and was promised by marenthia van der merwe that i will get a follow up call with feedback however its been a week and a half yet no call. <br> <br> i do not see how a big company with advance systems are not able to check notes on system of previous interactions with potential clients its disgusting.... other companies take 5-10 working days to complete this even better if there is an escalation they try and resolve it before it gets out of hand yet virgin money fails to do so even after advising them i will post my experience on social media they do not call me.....i work for one of the top financial industries in SA thus i can say this.<br> <br> bad customer service i will not recommend anyone to this<br> <br>