Application for card

ABSA call centre not aware with their own processes for card applications... been on the phone for 58min on Friday the o6th of October with no resolution about a simple query - checking of the status of the application. Managers were not available to take my call on Friday, I was told they left the office at 14h00pm. Not sure if it's the norm on Fridays for senior leaders at ABSA to leave the office at that time.

I called again today, monday the 09th of October, 32min spent on a call. Requested to speak to a manager. Not surprised, they happen not to be available again on their floor. Nobody seems to know where they are!!!

ABSA call centre managers, please note that there's a disaster taking place on your floors without your presence. The service is appalling, your staff do not know what to do!

I wonder if this will reach your attention.

Pathetic service !!!