Application expiring without being processed

I app**** for an avios credit card and did the application online last year. I was asked to send documentation which I did. Apparantly it was the wrong ones (even though I selected from the list) I sent more more documents and as far as I was aware everything was on course for me to receive my card. Eventually I rang up Avios to get an update only to be told that my application had lapsed and I would have to resubmit my application. When I explained what happened to the agent I was told that they would move it over (or something to that effect) and I must submit the documents (again). Which I did. Many phone calls later, with promises of call backs I am having the same problem. I don't see why I should be submitted to another credit check because of the lack of administration. I have been the one calling and following up on this and beginning to wonder if it is worth the effort. <div><br></div><div><em>(Supplier name changed from Avios Travel Rewards Programme South Africa to Absa by Hellopeter.com)</em></div>