Application done without consent

On Thursday, 8 August, I went to Absa, Thabo Sehume Street to enquire on the possibility of getting funds from any of my homeloans. I made the consultant aware of that I need it to consolidate my debts. I also made the consultant that there is a possibility of a Credit card increase of 29k. We however agreed that the application will be done once the homeloan process is finalized so that we don't have 2 concurrent applications that might affect the outcome of either application. To my surprise, when I called the homeloan consultant today, I was advised that I have done the overdraft / credit card application recently. I have checked my absa app and I have noticed that there is an application that was done on 8 August, the same day I was at the bank. I also remember that, whilst I was at the branch, someone from Absa called me offering me a 2nd credit card, which I told them that I will discuss with the consultant. I didn't consent for any application in the past 30 days at Absa. I am requesting absa to urgently remove that from my profile. Also, kindly be advised that, my bond was previously with fnb. I was convinced by my previous banker to move my bond to Absa and also any future bonds, car finance should be with absa. As a result, all my rental income, car income, salary is deposited at absa. If absa is unable to assist me with my request of consolidating my debt, I will move all accounts to a bank that is willing to assist me, I don't mind loosing money for bond switching and vehicle finance switch. I don't have any defaults on my name, no judgments as well. I need answers regarding the application done on 8 August.