Application disaster
App**** for a student credit card and gave them all the documsnts they needed for it.
I could not get a banking cover letter with my statements so I provided a proof of banking that has the same details on it.
They then told me they need the cover letter so I explained that I could not manage to get one but the proof of banking had all the same details. They told me ok they will get back to me.
They never did, so I sent an email asking why I have not heard anything just to hear my application expired for the next 60 days.....
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Replies (2)
Absa's replyOfficial
27 Dec 2018, 10:05Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply27 Dec 2018, 10:05
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
27 Dec 2018, 10:06Dear Mr. Kruger my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 5 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,
Absa's reply27 Dec 2018, 10:06
Official
Dear Mr. Kruger my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 5 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,