L
Lorraine
1 reviews | Active since Apr 2023
14 Mar 2024, 11:11
APPLAULING SERVICE AT ABSA MAPONYA MALL
My name is Kgopolang, its been 2 months to be precise Absa Maponya Mall taking me from pillar to post regarding mu Mum funds in the estate account.
My mum Id number is *** My id number is *** my surname is Bogale My contact number is ***
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Replies (2)
Absa's replyOfficial
14 Mar 2024, 11:35Dear Lorraine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply14 Mar 2024, 11:35
Official
Dear Lorraine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
19 Mar 2024, 12:33 Dear Kgopolang
We refer to your complaint posted on Hellopeter as well as our email dated 14 March 2024.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
We note that you have not provided our office with the below information to ensure effective investigation and feedback.
1. Certified death certificate.
2. Certified ID of deceased.
3. Certified letter of executorship.
4. Certified ID of the executor.
5. Contact details of the executor.
6. More details of the complaint.
Kindly provide our office with the requested information by the close of business on 19 March 2024, should our office not receive the requested information the case will be closed pending.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
We refer to your complaint posted on Hellopeter as well as our email dated 14 March 2024.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
We note that you have not provided our office with the below information to ensure effective investigation and feedback.
1. Certified death certificate.
2. Certified ID of deceased.
3. Certified letter of executorship.
4. Certified ID of the executor.
5. Contact details of the executor.
6. More details of the complaint.
Kindly provide our office with the requested information by the close of business on 19 March 2024, should our office not receive the requested information the case will be closed pending.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Absa's reply19 Mar 2024, 12:33
Official
Dear Kgopolang
We refer to your complaint posted on Hellopeter as well as our email dated 14 March 2024.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
We note that you have not provided our office with the below information to ensure effective investigation and feedback.
1. Certified death certificate.
2. Certified ID of deceased.
3. Certified letter of executorship.
4. Certified ID of the executor.
5. Contact details of the executor.
6. More details of the complaint.
Kindly provide our office with the requested information by the close of business on 19 March 2024, should our office not receive the requested information the case will be closed pending.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
We refer to your complaint posted on Hellopeter as well as our email dated 14 March 2024.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
We note that you have not provided our office with the below information to ensure effective investigation and feedback.
1. Certified death certificate.
2. Certified ID of deceased.
3. Certified letter of executorship.
4. Certified ID of the executor.
5. Contact details of the executor.
6. More details of the complaint.
Kindly provide our office with the requested information by the close of business on 19 March 2024, should our office not receive the requested information the case will be closed pending.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa