Appaulling service and delay

I logged a call (Ref numbers provided *** online and 22-***-H-01) with ABSA homeowners claims department. This was done on Friday, 11 March 2022 at about 05:07 a.m. and to date nothing has been done other than getting TOO MANY strangers to my place to assess BUT no action. I am staying in a house that smells wet carpet every day. I sleep and wake up in the same smell. The worst is that I can't run away from this smell because 3 days during the week, I work from home, so I am really stuck with this and not sure what damage is this smell causing to our health in the house. I am sure I will be fair for ABSA to arrange or pay for our medical expenses as I am arranging for medical examination after this claim has been sorted. When it will be sorted by ABSA, it is also an issue. The following strangers have been phoning and showing up at my house at strange times that we did not agree up. This posed a danger and compromised security at my house and safety of my family as we are no longer sure who really ABSA has appointed to assess and finalise this claim. They come in, take pictures of my inside house, do measurements, and disappear with that information. ABSA seem to be reactive. Only when I make a phone call then I will get these strangers to phone me to arrange to come and assess the damage, take pictures and measurements. These are the strangers who already showed up at my house or called/SMS me so far in the name of being sent by ABSA: 1. 25.03.2022 - Top Carpets showed up at 10:00 a.m. while the appointment set a day before, 24.03.2022 was 11:00 a.m. 2. 15.03.2022 - Apple floors text at 19:10 confirming appointment next day (16.03.2022) at 10:30 a.m. 3. 16.03.2022 - Apple floors do not show up at 10:30 a.m. and only arrived at 13:00 4. 14.03.2022 - Top Carpets text at 08:24 confirming being appointed. 5. 14.03.2022 - Green leaf Consulting text being assigned to attend to my claim - 11:20 a.m. 6. 11.03.2022 - Dave Miller Plumbing text being appointed to attend to my claim - 15:00 and 15:59 7. 11.03.2022 - Herman Koekemoer assessor text being appointed to come on 14.03.2022. 8. 12.03.2022 - Herman Koekemoer phone call requesting to come on same day or next day (Sunday). Agreed on Sunday at 09:00 a.m. 9. 13.03.2022 - Herman Koekemoer showed up, take pictures, drawings of whole house except main bathroom and measurements thereof. 10. 11.03.2022 - First contact after I made a follow-up phone call was a text from Digi call Assessing Solutions at 14:47 11. 11.03.2022 - Claim was logged via phone call to *** at about 05:07 - Ref number 22-***-H-01 texted to me at 05:12. 12. 11.03.2022 - I logged a claim again via online at about 05:57 - Ref number *** was text to me.

Can someone investigate this claim and provide me with detailed written response of what is going on, please. I will be taking this issue to any social media platform that I deem appropriate and at my disposal.