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bernice R
1 reviews | Active since Jul 2013
01 Apr 2019, 10:23
Appaulled and disappointed
App**** for a personal loan and was pre approved , today is day 10 without any feedback or a call. I have called the contact centre twice holding the line for 26min only to be told that the application is at the assessor and that i will be phoned within 48 hours to complete the application but still 4 days after my last call and no one is reverting back to me. I have been an ABSA client for over 35years and i am appauled by the service i am receiving
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Replies (2)
Absa's replyOfficial
01 Apr 2019, 14:12Hi Bernice,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next 2days. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next 2days. Thanks.
Absa's reply01 Apr 2019, 14:12
Official
Hi Bernice,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next 2days. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next 2days. Thanks.
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bernice R's updateReviewer Update
02 Apr 2019, 11:36Thank you for the swift assistance Basani, much appreciated.
bR
bernice R's update02 Apr 2019, 11:36
Reviewer Update
Thank you for the swift assistance Basani, much appreciated.