Appauling treatment

I logged a complaint last week a portion for my credit cards and another for my debit card. I would like to think that I communicated that I am unable to answer calls until after 18:00. I still continued to get calls at all sorts of times. I have been requesting for some sort of communications regarding my credit cards that you have already handed over after requesting payment arrangements for months and no response to email requests. Problem number 3 is your collections departments use different companies to make arrangements. I might have made an arrangements with one company and a different one then starts harrasing me. When I have communicated numerous times about how I can be contacted. Absa's Credit card divisions poor response is what got me here in the first place by completely never ever responding to emails. The complaints team also referring me to the collections team when my complaint is exactly about that team that NEVER responds to emails. 2 when the accounts are handed over these people also never respond to emails. So already I am *****ed because clearly no one ever receives my emails and I fall further further into this dark hole because the bank is not supporting their debt collection companies don't give a rats ass where I started communicating with Absa loooong before my accounts were handed over. Is that fair? is that how you treat your non white customers because its appalling. I still have not received a single email telling me about my credit cards instead I am getting calls for your debit collectors. I have always had the intention to pay you back but are against arrangements. Please may someone attempt to get this right for me before I go to the ombud for ill treatment please. Please send me detailed emails again I cannot take calls until after 18:00