APPAULING SERVICE RECEIVED FROM ABSA

I received a SMS from ABSA stating that my Internet banking is being cancelled. Accusing me of closing my cost account. I must visit my branch to have it rectified if need being.<br> <br> I went to the branch at Randfontein, first myself and other customers had to wait in the queue as the lady issuing the tickets were not at her post attending to customers. Matter of fact no ABSA personnel member was there to assist the customers at that time.<br> <br> I showed her the SMS stating to her how unprofessional it was worded and the false accusation it made. She said to me I should take a number and wait in the queue to resolve it. I said to her I don't have the time to sit in a queue as it was not my error. I told her that I am sure that other banks will welcome me as a client. She just brushed me off saying I can go to another bank.<br> <br> I then called the ***number and held on for almost 13 minutes, with nobody answering.<br> <br> I am very unhappy with the service from ABSA and shocked on how some of their staff members treat their customers.<br> <br> I have also logged a complaint on their website and waiting for ABSA to respond.<br> <br>