APPAULING SERVICE FROM ABSA I REGRET

I decided to switch banks and I don't know of all the good ones I decided to go for Absa now I regret I always thought the service provider should look after the customer but in this instance I see something different all together, can you believe to date I do not know if all the debit orders are switched or not they do not call or email you you have to call the call centre and hold for a very long time for a consultant, I don't know if they ordered the card or not, I do not know if the account is active or not or what is the next step going forward. I then took a day off from work and they were off line in Midrand and there was no way they can help isn't banking supposed to be easier than that? This is disgusting horrible service I have ever received I should have stayed with my current bank.