APPAULING SERVICE FROM ABSA - DISAGRACE!!!

I have lodged 2 yes 2 complaints on HelloPeter and my insurance claim with the wonderful banking institution known to all as ABSA is still NOT completed. Its been almost 2 MONTHS since the incident and its been an uphill battle from day 1 yet to collect the monthly premium happens almost instantaneously. I have sent numerous mails to a Marietjie Lloyd who initially took over from another person that gave pathetic service and now he/she is doing the same as i have not received any further correspondence since 3rd November yet i have sent so many emails of which i have proof of . What more needs to happen for me to get closure on the claim? Why do we as customers of Absa have to SUFFER like this and be given the run around for a service of which is being paid for monthly? Does Absa treat all their clients in this matter or is this a racial battle? Yes i am irate as would anybody be to have to wait for a claim to be fully resolved after 2 months of the incident taking place. Your service is pathetic and i await to see who will contact me this time around that could actually assist ....