CM
Cynthia M
1 reviews | Active since Aug 2017
28 Apr 2020, 10:15
Appauling Service
The service received from this organization in the last 3 weeks has just been appauling. During this time of payment cuts and uncer*****y tou have consultants like Bongi Madhilwane telling you that you must just wait for feedbac****!!
I have waited 3 weeks how long does it take to review a payment holiday request. The consultants sounding like they couldnt care less about your situation telling you if you dont have money in your account it will bounce!
Well why the hell am I trying to make arrangements in the first place??????
You tell your customers to send their requests and supporting documents to FCrelief but yet you dont bother giving any feedback.
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Absa's replyOfficial
28 Apr 2020, 13:51Dear Cynthia Mokwana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply28 Apr 2020, 13:51
Official
Dear Cynthia Mokwana Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care