Appauled by poor service

My mother had a will with Absa when we took the will we were promised peace after our loved ones passed on but i am been having headaches because of ABSA. It has been frustration after the other. Absa has different messages everytime you go to their branch and their Absa Life call centre. Today i had to deal with a rude consultant who was rude and refused to hear my story she hung up on me imagine that . She asked for a policy to be on the letter of authority mind you the information written there was received from Absa so which means im now suffering because someone at Absa did a half job. I have had to pay lawyers to get me a letter of authority with information supp**** by ABSA as they had the will and avvount details. Today the missing information is being pointed out by the very same ABSA who omitted to mention it to the Masters of high court. I must go pay the lawyer to change that information again. Absa service has bern very poor to say the least. After 20years of banking with Absa im definitely leaving after this. This was the final straw