cG
christine G

1 reviews | Active since Jul 2015

08 Feb 2017, 08:41

APPAULED AT POOR SERVICE FROM ABSA INSURANCE

<p>MY MUM HAS PUT A CLAIM FOR HER BUILDING ON THE 17/01/2017. A BUS DROVE THROUGH OUR FRONT GATE AND WALL. WE LIVE OF THE MAIN ROAD. CLAIM NO. ********** . THE CLAIM WAS APPROVED AND A CONTRACTOR CHRIS ..... ********** 234 WAS ASSIGNED THE JOB TO HAVE THE WALL AND GATE REPLACED. IT HAS BEEN 3 WEEKS AND A SMALL WALL OF ABOUT 2M AND A GATE HAS NOT BEEN DONE, EVERYTIME I CALL THE CONTRACTOR HE SAYS HE ALSO HAS OTHER JOBS. LAST NIGHT 2 MEN TRIED TO BREAK INTO OUR HOME BECAUSE OUR HOME IS EXPOSED TO *******. ABSA HAS NOT BOTHERED TO PLACE A SECURITY GUARD AT NIGHT TO PROTECT US NOR DO THEY WANT TO TAKE ANY ACTION AGAINST THE CHEAP SERVICE PROVIDERS THEY USE. MY MUM IS ALSO A CANCER PATIENT AND SHE HAS HAD TO SKIP HER CHEMO THEREPY AND HOSPITAL APPOINTMENTS FOR 3 WEEKS NOW WAITING FOR HER HOME TO BE SECURED. I HAVE NEVER IN MY LIFE DEALT WITH SUCH USELESS, INCONSIDERATE PEOPLE BEFORE. ABSA INSURANCE IS BY FAR THE WORST INSURANCE COMPANY I HAVE HAD TO DEAL WITH......</p>

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Replies (3)
Absa
Absa's reply08 Feb 2017, 12:36
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

cG
christine G's update08 Feb 2017, 16:18
Reviewer Update

the claim no. is ********** . my mums id no. is ********** 235085.

Absa
Absa's reply09 Feb 2017, 10:18
Official

Thanks