Appauiling service

I'd like to know whether the Absa women empowerment fund is still operational or not cause I have been sent from pillar to post over the phone, and when I was given numbers of people in charge of this project in Gauteng I was told the bank agents aren't suppose to give me their numbers cause they don't operate that way. I went to mall of Africa they told me they don't have a business dept I must try boulders, I asked some guy who I kept calling on the phone and he said he'd arrange a meeting for me with a banker at boulders (I think her name is Kekeletso) I got there and the banker wasn't in and no one knew about me or my appointment, I was helped by another and I left my details with her that was 4 months ago! I can't believe such an amazing project can be so mishandled by those in charge to such an extent! I'm disgusted to say the least and want answers