Apparent Customer Service incompetence

I opened a savings account in April. After several failed transactions with the new card, I contacted the call centre, and after an extended call, was adviced that there is an CCP hold on my account and that I have to go to the branch (Waverley) to remove this hold. On 1 August I visited the branch. I waited in line for almost an hour before being assisted. Apparently the CCP hold is placed on new accounts (I wish someone advised me of this, and in all of my years as an adult with bank accounts, I have never heard of this or experienced it). The lady at the Customer Services counter assisted and assured me that my card has been activated for online transactions and Point of Sale transactions. I was met with a rather patronising attitude when I asked, several times, what happened to the CCP hold now? and will my card work for these types of transactions too? Surprise? Not. It did not work. After even more transactions fees for declined transactions, while there is funds in my account, I realised that nothing was fixed. This is ridiculous. I opened the savings account because I wanted to save on fees but instead I am paying more than before because of the declined transaction fees and the fees deducted because I am now forced to withdraw cash. Honestly.....