Appallingly Bad Service from Absa Savings and Investment

I have been trying to find out how much money I can still invest into my tax-free savings account since 1 June. I have emailed repeatedly since then and Absa Savings only sent a reply today, 18 June.

I was advised to call the Absa Savings hotline, which I did. The result? I held for 9 minutes while the phone rang and no consultant was put through. This is appalling.

I am thinking about moving all three of my accounts from Absa after this.

They cannot even maintain something as basic as this help service and provide feedback on an important query.

I am honestly disgusted by how unhelpful they have been to me all month. I will rather switch to a bank that can help my needs.