Appalling Service right up to management level at Absa.

I closed a personal Loan Account at Absa and was still debitted for that loan. It took me an entire Christmas holiday to try and track where this money went to, and to get it refunded. I sent emails to the Actionline and all they did was keep responding by saying the matter is resolved so the case is closed. This resulted in me having to do it time and time again. Every manager I contacted passed me on to another one and to another. Emails left unanswered. Nobody knew where the money went. Eventually I got hold of someone who found it in a Sundry Account. Everytime I was put through to someone, they just kept me swinging by putting me through all of the telephonic paces. Cost me so much time and money. This month after all the trauma, I discover that my savings account is in overdraft because the same Debit Order went through for a phantom account so here we go again. my food money for the month swallowed up. My savings Account in overdraft and nobody knowing where this money is. Very Scary. Took and entire month to get it back last time. let;s see how long it takes this time. Appalling Service!!!!