Appalling Service Levels

Extremely unhappy, my mom did an EFT transfer to an elderly family member from standard bank to Absa. Elder gave incorrect account number and we have been trying to retrieve the funds back since 16th April. We have called ABSA numerous times plus visited branches trying to resolve the issue with absolutely no luck and the agents keep sending us in circles with different information each time. People are struggling in this economic climate and to not receive funds or even be helped with the correct advice is a sheer injustice. It was a human err which can happen to anyone. Feedback Regarding this matter would be sincerely appreciated. Its been a frustrating few months dealing with your institution.