Appalling Service just to transact

It has been a nightmare to get my savings account to a state where I can transact. The account was blocked and flagged with some uncalled-for ***** status just upon opening it, how, I have no idea because it was blocked within 5 minutes of opening it, it did not stop there, I was told it would take 12 hours for the ***** department to assess and uplift the status upon their satisfaction that the account is in a good state, what they would be investigating is still bewildering. Now this is 8 days later and I am sent from pillar to post at the Rosebank branch and Hatfield branch, emails are sent, phone calls are made and escalation requests are sent to fictitious people who do not exist because nothing has been done to resolve this ridiculous status of my account. I am typing this having just been to the Hatfield branch and they were told to send another email to more fictitious people to assist because the previous emails and phone calls are null and void. After all, the correspondence was done with more fictitious people. Now I would like to ask you, I am beyond 12 hours of the estimated resolution for this matter, this is day 8, is this the standard appalling service I should be subjected to transact? This is just unacceptable