Appalling service from leading Bank

<p>On the 6th of April - my cell phone was hacked (*****-star who pretended to be from MTN) around 09:00 am. My cell was then immidiatly blocked, spoke to my son who warned me that I have been hacked. I immidiatly went to Capitec bank and closed the account around 10:00 am and they confirmed that my account has been closed. I then rushed to my trusted bank, ABSA around 11:00 at Evaton Mall in the Vaal Triangle, then I explained my situation to the lady at the help desk and she said I should not worry nothing will happen, then I left.</p> <p> </p> <p>To my surprise on the 20th, I received my salary - then I discovered that the money was withdrawn via cash send. my altimate balance was R38.00 (meaning everything was withdrawn). My frustration is that I went back to the bank on Sat the 27th to report the matter, then I was handled without a sense of urgency nor importance... then I was told coldly that they will investigate and they will call me.... until to date, nothing has been done. They gave me no reference number, I wanted to see the lady whom I initially reported the matter to, I was dismissed by a statement that "she is in a meeting".</p> <p> </p> <p>I went back again and told them that the person who now has my cell number has my account numbers and all they said it that - this issue is a police matter.</p>