Appalling service from ABSA vehicle finance consultants

I am appalled at the poor service that I have received from Absa vehicle finance. I was approved for vehicle finance Thursday, 22 March. The consultant who was assisting me, a lady by the name of Lindiwe Mhlungu apparently went on leave while processing my application and did not even bother informing me what would happen with my application.

I was then informed by my dealer that the application is now being handled by a gentleman who goes by the name of Precience Nkhuna. He was also quite useless because I had to constantly call him to follow up on my application. Never did I once get a call from him meaning if I had not made an effort to contact him, I would not have never know what is happening with my car application.

When I called Precience on Friday, 23 March, he advised that my contract would be drawn up and concluded on Monday. On Monday after endless efforts of trying to get in touch with him, my dealer managed to come to the rescue because they were able to get hold of him and advised me that they had completed all the road worthy tests and that they had sent the OTP to Absa. I then called Precience around 15:24 on Monday, 26 March. He advised me that he would conclude the contract the next day being Tuesday, 27 March because he was heading home at 15:45.

I have been trying to contact both Precience Nkhuna and Lindiwe Mhlungu today (Tuesday, 27 March) with no luck. I even sent them an email just after 10:00 am and both of them have not responded. This is very unacceptable because as a customer I should not be the one making efforts to contact the people from Absa vehicle finance.

It has been very frustrating to deal with these two consultants because they have no state of urgency and they don't even make contact with the customer to give them an update on the progress of the application. The customer must be the one to constantly follow up on the application if they are lucky enough to even get hold of them on the phone because they do not bother responding to emails. The least they can do is keep me on the loop and sadly I need that vehicle urgently but seemingly they couldn't care less.