Appalling service from ABSA regarding cashsend that was not received

On the 23/07/19 I sent 2 cashsends of R1000,00 to a relative. He was only able to withdraw R1000,00 as when he tried to withdraw the second R1000,00 it said transaction not allowed, an error 55 message. I reported this to ABSA and they said I will have to lay a formal complaint which I did at their Tableview Branch in Cape Town . After not hearing from them in about 2 weeks I followed up on my case and they told me that the investigation had been concluded and they have closed the case because it shows that the money was withdrawn. I informed them that I was not happy with the outcome and wanted to escalate the issue and the ABSA Tableview CPT employee just didn’t respond. I am in the process of closing this account as I am appalled at how they have handled my case. I feel like money has been ****** from me and I can’t do anything about it. I refuse to keep on voluntarily give them my money by means of more than R1000 bank charges on a monthly basis.