AJ
Alan J

1 reviews | Active since Dec 2022

19 Dec 2022, 14:22

Appalling service from ABSA Private Assist

40 years with ABSA. Travelled many times. Stuck in a foreign Country today not being able to pay hotel costs. Have forex for general expenses. 12 attempts by email and roaming calls at contacting my Private Bank Assist and a dysfunctional and what I thought was a generally good app.

Disgusted, despondent and helpless in this situation Lesson learnt, don’t rely on one provider, definitely not ABSA in this instance.

0
Replies (1)
Absa
Absa's reply19 Dec 2022, 14:48
Official
Dear Alan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management