APPALLING service from ABSA Insurance

What APPALLING service from ABSA Insurance after 18 years as a client. Quick to take your yearly insurance premiums up front, add it to your bond and charge you interest on it as well.

Had roof tiles damage (Sept 2018) and subsequent damage to ceilings to my house due to storm winds, reported it to ABSA insurance. They sent out their "assessor" who also turned out to be the contractor appointed for the job with an max approval of R 15 000 for repair. I had an independent contractor asses the damage and quote (R 8 000) for repairs on site day of assessment. The assessor got wind of this and his assessment report stated " roof tiles are loose one come off and there is cracks on ridges and few roof tiles cracked this is due to poor maintenance and not caused by a storm. this is not a valid claim and client will use his own service provider to do repairs"

Follow up mails to HOC Insurance dept to dispute this was ignored , even by department manager Mr. Shaun Gys ( ***).

Second incidence in May 2019 , wind damage again , tiles blown of in storm. It took ABSA more than a month to approve the claim to be repaired by their appointed contractor. Surely one would expect damaged roofs in the Western Cape to be repaired within a week of winter storms.

I caution all future potential ABSA bond applications check the fine print and not to go wit ABSA Home insurance.