Appalling Service from Absa Idirect

<p>I logged my insurance claim on the 17 August 2016 with Absa Idirect and was given the claim number ********** 4*001*001, a guy called Terrence called to confirm my details and advised it will take 7 - 10 working days and in that SLA period no update was given. I called Idirect twice seeking and update but no update given. On day 10 I called againg at 8am requested update/feedback by 10am from Terrence, which never happened and I called again spoke to Michelle (Team Leader) as Terrence was not giving me an update, she told me that she will look into it and advise. Well like Terrence, Michelle never updated me. I get a call from Terrence on day 11 at 11:43 to tell me that he is awaiting validation from my previous insurance company, please tell me what **** is that beacause I left them to join Absa Idirect and Absa wants to validate with them. </p> <p> </p> <p>My previous insurance company has nothing to do with my claim, I pay Absa every month and not my previous insurer. For crying out loud this is not a job interview where you do reference check with previous employer. </p>