Appalling Service from Absa Home loans

I am a new client of ABSA and already regret taking my bond account with them. I took my bond in May and they send me an SMS saying my 1st debit order will go off in July they did debit my account as agreed. Now they handed me over to their collections department saying my account is in arrears for the month of June. I wont be paying any fees and they keep calling and sending me SMS i wonder who are they going to charge for those calls. We are now in end of August and only now I am in arrears. I will be going to the Consumer council and the ombudsman if they don't resolve this amicably