Appalling service from Absa ***** department

I am at my wit's end with Absa's ***** department. I reported a ********** bank account with them on 18 December and to date no investigator has been assigned to the case. Every time I phone to ask about progress, I'm given the runaround and nobody can give me any answers. I've phoned the head office to complain about the service, only to be told that I have to go into a branch to lodge a complaint. More inconvenience for me. This after I've already lost a lot of money and had to spend the festive season unable to participate in festivities. If this continues I'm taking my business elsewhere after banking with Absa for years.