Appalling Service From ABSA ***** DEPARTMENT

I was ****med out of funds on or about the 03rd of June 2025. I laid a complaint with ABSA ***** DEPARTMENT and forwarded them all relevant information / documentation. To date i have had not response. I called the ***** department on a number of occasions, just to be told that the case has been escalated and the investigator will be in contact with me. This has happened every time I called ABSA ***** division. Today I spoke to Nonhlanhla and was told that she will call me back. Two hours has passed and I received no calls from ABSA ***** DEPARTMENT. I am of the opinion that ABSA encourages ***** on their customers account and / or their staff do not know what they are doing. I would like my funds reversed into my account for the reasons given to them