Appalling service from Absa

I am not happy with the service of ABSA insurance, my folks are in their seventies and my dad has Parkinsons. The geyser broke 2 weeks ago and they have had no hot water since. An assessor has come and gone and still no communication from ABSA.

It is shocking. It been 17 days now since my mother initially requested assistance.

There have been a number of references and follow up calls to Absa but no updates at all from them.