Appalling service from ABSA Bank employee

<div>am writing to formally complain about the appalling and unprofessional behavior of an employee at Absa Overport City branch, named ++++ during my visit today. I had gone to the bank to update my FICA details, as my account had been locked. I provided a letter from my ward councillor, which she immediately dismissed, stating that it could not be accepted because the ward was not indicated on the letter. I understood this reasoning and asked if I could bring my MWEB statement, which I receive via email, instead. +++++ confirmed that this would be acceptable, provided it was an emailed statement. This afternoon I returned with the very same MWEB statement that +++++ had verbally approved the day before, only to be told that it would not be accepted. I was confused and frustrated, as the statement was indeed from MWEB, attached to an email, and printed as per the bank’s requirements. When I questioned the inconsistency, ++++ became defensive and raised her voice in an argumentative tone, which was completely unacceptable. Her behavior was not only unprofessional but also disrespectful. As a customer, I expect a higher standard of service and communication, especially from a reputable institution like ABSA. I find it deeply disappointing that a simple request could be mishandled with such disregard for customer care. I request that this issue be investigated and appropriate action be taken to ensure that future customers are treated with more professionalism and respect.</div>