Appalling Service from ABSA Authorisations Department

For the life of me, I do not understand why I need to beg your staff to release my money. It has been over a week since my money was on temporary hold for cancelled transactions. I called customer care several times and wrote to authorisations more than I can recall. All I ever got from this was a useless reference number because authorisations doesn't even have a contact number.

I spoke to a number of customer care consultants who escalated my request whilst I was on a call with them but it seems no one is bothered to attend to this.

ABSA weee, I want my money. Do not make me regret moving back to you guys.