Appalling service from Absa

I was locked out of my Absa bank account for two weeks due to their biometric validation system. Upon visiting the branch, being treated like a nuisance, and being told that my mobile phone is too old. I subsequently purchased a new phone - same result "something went wrong". Eventually one agent found the issue - the last three digits of my ID was incorrect and not my ID from 40+ years back when Home Affairs changed all ID numbers. I referred the matter to Absa's complaints department and has been stumped since 4 July 2026. I get mocked by the agent - every time I ask for an update and that the matter be escalated to a senior official the undertaking is given of feedback in a month. Currently the date is 2026/09/21 1:08 PM.