Appalling service from Absa

Shocking service received from Absa Life. Submitted a claim from my funeral policy which I’ve been paying since 2011 with the reassurance that the money for the funeral proceedings will take place once the money is received within 48hours as per Absa clause when taking a funeral policy. Needless to say it’s a week later and I still don’t have any funds available in my bank account. I have been shoved from pillar to post and I really feel that it’s unfair and utterly disgusting on Absa’s part. Have sent mails with no response. Have gotten a call from the Assessor who keeps on apologising but not giving me solutions. The team leader is just as bad - using the words “unfortunately there is nothing they can do as the money is not reflecting on their system anymore so I should wait” ?!!Let it be known to the customers out there who are considering taking out an Absa funeral policy that it’s best you look the other way and revert to other institutions who will provide you with a better service. I will be moving all my accounts from this nightmare of a bank and using another financial institute.