Appalling Service Experienced

I am beyond disappointed with the appalling ‘’service’’ I have received from Absa. To say the least I am so shocked that a rather big origination such as yourself operate in such a manner. I app**** for an account online thinking it would be ‘’convenient’’ but little did I know that I was opening the jar of hell! I app**** only and uploaded all required documents as requested , the next day I received a call from a consultant asking me to email my documents as you online platform hadn’t received ,I then sent the documents to ********** as requested to then received another call telling me my card is ready for collection at my nearest branch. On the 25th January I went to your ABSA inside the Centurion mall and waited to be assisted for almost an hour , when the consultant finally attended to me she wouldn’t assist me because I never had my proof of address with me ,now tell me why would one carry their proof of address if you had already received an email from Absa stating that the account is open and that you had received my documents and also your consultant who had called me never mentioned anything about taking documents with me??? After several attempts , your consultant eventually assisted me and asked me to once again email the documents to her. She then gave me my card and that was it , I left. A week later I downloaded your App and tried registering and got a message that saying ‘’ This Absa Online profile has been locked. Visit your branch to unlock this profile’’. I sent an email to ********** asking for assistance but got no response. Yesterday (19th Feb) I received an SMS saying that ‘’Please note your internet banking service will be cancelled because you closed your account ,visit branch to rectify’’ I once again attempted assistance by sending an email to ********** asking for assistance but received no assistance, I just received an auto response telling me that my case is closed!!! Today I received another SMS saying’’ Your Absa account is open. Deposit to activate and enjoy easy safe and convenient banking. I went to your branch today during my lunch hour and experience thee most absurd service ,I am highly frustrated!! Firstly I showed the consultant all the SMS’s I received , she then she that in order to activate online banking I have to deposit a minim of R50, that’s the biggest bull**** I’ve ever heard in my life. How do you expect your clients to pay a service before using it , other banks deduct the required money due to them as soon as you receive funds in your account. Anyway ,I deposited the R50 which went to waste because after depositing the money your consultant told me that she cannot activate online banking as my account has been closed ,when I asked why it’s closed she said she doesn’t know. Ok, so you employee people who don’t know anything and we suppose to bank with you?? How on earth can your employees say they don’t know ,nor did she even try to find out why she simply looked at me and said go and join the other queue and try to open another bank account!!!

Thanks for wasting my time and money , Absa is nothing but a bunch of amateurs and definitely not worth recommending!!! What an horrific experience this has been!