Appalling service!

Absolutely appalling service! I waited for a whole month for them to get back to me about my study loan. After calling and emailing over and over, I was told I have to wait for them to contact me. When they finally did, it took 5 minutes to do what was needed to change my debit order. Guess what, it went off incorrectly again this morning!!! I’ve spent nearly TWO HOURS today trying to get through to someone remotely competent to just reverse the debit order, I’m using my own airtime and minutes! Only to be told that I need to be patient. Disgusting service!!! I’ve never experienced anything like this with any institution in SA! And my issues have STILL not been resolved.