BC
Bhekani C
1 reviews | Active since Aug 2020
03 May 2021, 14:15
Appalling service by ABSA bank
Hi,
I'm standing on a queue to ABSA Westgate Mall Customer Services. ABSA suspended my account without notice. ABSA ATM also withheld my my card when I tried to withdraw money. The contact centre was unable to give me details but directed me to the nearest branch. The length of the queue is a simple indication that ABSA careless are is not ready to enhance service especially during the COVID-19 pandemic we are faced with.
The agents are very slow hiding under "we are under pressure".
Can SA please show some care for the Citizens?
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Absa's replyOfficial
04 May 2021, 05:27Dear Bhekani Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply04 May 2021, 05:27
Official
Dear Bhekani Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care