Appalling service

I am shocked and appalled by the service from absa. i opened a transact savings account on the 6th of August 2019 and i have followed up with them more than 5 times with the response always being "you will get a call back within 24hrs". today i decided to follow up again on the 16th September 2019. only to be told my application was withdrawn by absa with no reason noted on the system. i Think ABSA should be upfront if they do not want us to have accounts with them i mean they not the only bank in S.A. it is just unfortunate that ABSA was the bank of choice for convenience and business reasons.