APPALLING SERVICE AND SHOCKING SERVICE.... DISGUSTED

App**** for a personal loan online at 12:40 on the 15th Of July 2020, Upon receiving communication that the loan was approved, i receive a phone call stating that they are having a technical glitch on their system and that i need to go into the branch so that they can assist with the payout. This was communicated to me at 16:30 when the Banks had closed for the day.

The following morning i proceeded to go into ABSA Bank Table Bay Mall to resolve this system glitch that they are experiencing. I was assisted by a customer service representative, as well as a consultant.

No one was able to assist, the Branch Manger had the Audacity to approach me and tell me that they cant sort it out and that there is nothing they can do.

She didn't even bother to ask about the issue just persisted to tell me that they cant help me out in the Branch, even though i receive a call stating that i needed to have it resolved in the Branch.

It appears no one actually knows whats going on and in the mist of it all. Me the Customer of 20 Years gets left with no solution or way around ABSA's Technical Glitch.

IM EXTREMELY APPALLED AT THE SERVICE I RECEIVE FROM THIS BANK AS A PREMIUM MEMBER.

ALISON WHITAKER (Branch Manager) needs a lesson in how to deal with customers.