Appalling Service and Gross Incompetence of Absa Staff

<p>On the 25th may I apl**** to Absa via their call centre for a small reducing overdraft facility and they declined my application using incorrect amounts while scoring my affordabilty, I queried this and after having investigated I found that they used stuff that was not part of my affordability hence the decline which after speaking to two consultants and having me on hold for 50 minutes I requested a supervisor to assist me who was even more unhepful than the consultants and was rude. she said she will escalate the matter guess what.... no feedback or response. I then went inoto the branch and my application was accepted but it had been referred to higher credit, I cannot believe that this is the type of service that we are dealing with from Absa who supposedly pride themselves on helping its cients the way their employees treat its clients shows that they are no longer passionate about their jobs, then another suprise i find that my credit card was double charged for the same monthly fee and caused it to go over which is a negative on ones profile with Absa, this is through no fault of mine and then when one applies for someting the system of Absa says something else , I have been conducting my accounts religioulsy with Absa for the past months and am appalled at their overall service, </p>