APPALLING SERVICE AND **************

DISGUSTING SERVICE. what is the point of an online application if you guys don't know how to do it. The manager and consultants at the Harrison & Main CBD branch are the worst. I app**** for a credit, jump through hoops, submitted all the documents and spoke to different people. Everything was verified and my application was approved. My card was delivered at the branch and now the manager does not want to release the card even though the credit dept approved my application. The manager was didn't want to give me his real name, his phone number or email address. And refuses to release my card. He is RUDE, FOUL, AND NASTY. He refused to give me my card the first time I went there and said he needs to see the picture on my passport because my ID was not enough for me to get my card. I went back today with my passport and additional banking confirmation documents.. He scolded me over the phone like I am a child and told me that I do not listen. I got home and I cried because I have never been treated like that by staff at a bank. He told me that he has network issues and told me that he would not assist me if I don't bring him all the documents I used to apply for the credit card. He told me that he will not call his head office to retrieve the documents I emailed and that I NEED TO DO AS HE Says. He is so UNPROFESSIONAL AND CONDESCENDING. Maybe they call him by the name "Power " because he treats people like **** and thinks he owns the bank. I called the credit card dept and they told me that I just need my ID to collect the card. I AM BEING DISCRIMINATED AND GIVEN BAD CUSTOMER SERVICE BECAUSE OF THE WAY I LOOK. Maybe if i walked in there looking all rich I would be given respect. Maybe They would not treat me like this and hold my bank card hostage. The whole staff is treating me like I am an invalid as if there is no way that I could get credit approved so I need to prove to them that I am the real MH Ledwaba!! Other banks have never given me the run around like this. I am extremely DISAPPOINTED by how this bank has treated me. They don't deserve me as a customer!! I WANT MY CARD!!!!!!!