Appalling Service

I would actually like to give ZERO stars. I have logged a complaint on 25 October, called almost every two days after that to follow up as nobody from ABSA calls me back. On 5 November I was informed that the called wasn't logged as complaint as the person that spoke to me didn't give me a Case Number. I was given a Case Number, again followed up on several occasions, just to hear that it will be sorted out, it will be escalated - so my complaint and back payment has been escalated a total of FOUR times now! What does that even mean - NOTHING it seems. There is also NEVER a Manager to deal with a customer. This is the worst service I have had in my life. The best part - it was NEVER my fault in the first place - it was ABSA at fault.