SS
Shenley S
1 reviews | Active since Oct 2021
10 Sept 2026, 10:21
Appalling Service
The service I received from the Vehicle finance department is very disappointing.
It also appears that the agent was not interested in assisting with our they were very rude and dismissive.
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Shenley S's updateReviewer Update
11 Sept 2026, 09:44Dear Leatitia ,
Thank for getting back to me and assisting with the matter.
The date of the call was 10 September 2026
Time would be around 8h40 at online banking kiosk from the Grove Mall Branch.
I do note that the account is with the tracers.
However I only found out a few week ago that my account was in arrears from the tracer agent who gave me the impression that I need to an amount of R15 000, excluding this months current instalment/
I requested a bank statement of my account to understand how much were arrears.
I don't dispute paying the arrears i managed to pay already R17 100.00 and after still not getting my account statement, I then downloaded the ABSA banking app on the second and managed to get the statement and I then discovered to my surprise that the arears were actually in the tune of R30 000.
That's when I decided to go the branch to request the following:
1. That my contact information be updated (because I do not get monthly statements and would have picked up on any shortfalls much sooner had i have been receiving them)
2. Try and make an arrangement for the remaining balance to get my account UpToDate.
3. I do acknowledge the arrears and want to pay them. What I have a problem is the way the ABSA agent (I did not get their name) was so dismissive and not interested in assisting e even when I presented the mitigating factors.
The collecting/ agent's behavior was down right harassment, threatening and unprofessional I did not appreciate that tone. I want to sort this out but the way its being handled is not right.
Regards,
Thank for getting back to me and assisting with the matter.
The date of the call was 10 September 2026
Time would be around 8h40 at online banking kiosk from the Grove Mall Branch.
I do note that the account is with the tracers.
However I only found out a few week ago that my account was in arrears from the tracer agent who gave me the impression that I need to an amount of R15 000, excluding this months current instalment/
I requested a bank statement of my account to understand how much were arrears.
I don't dispute paying the arrears i managed to pay already R17 100.00 and after still not getting my account statement, I then downloaded the ABSA banking app on the second and managed to get the statement and I then discovered to my surprise that the arears were actually in the tune of R30 000.
That's when I decided to go the branch to request the following:
1. That my contact information be updated (because I do not get monthly statements and would have picked up on any shortfalls much sooner had i have been receiving them)
2. Try and make an arrangement for the remaining balance to get my account UpToDate.
3. I do acknowledge the arrears and want to pay them. What I have a problem is the way the ABSA agent (I did not get their name) was so dismissive and not interested in assisting e even when I presented the mitigating factors.
The collecting/ agent's behavior was down right harassment, threatening and unprofessional I did not appreciate that tone. I want to sort this out but the way its being handled is not right.
Regards,
SS
Shenley S's update11 Sept 2026, 09:44
Reviewer Update
Dear Leatitia ,
Thank for getting back to me and assisting with the matter.
The date of the call was 10 September 2026
Time would be around 8h40 at online banking kiosk from the Grove Mall Branch.
I do note that the account is with the tracers.
However I only found out a few week ago that my account was in arrears from the tracer agent who gave me the impression that I need to an amount of R15 000, excluding this months current instalment/
I requested a bank statement of my account to understand how much were arrears.
I don't dispute paying the arrears i managed to pay already R17 100.00 and after still not getting my account statement, I then downloaded the ABSA banking app on the second and managed to get the statement and I then discovered to my surprise that the arears were actually in the tune of R30 000.
That's when I decided to go the branch to request the following:
1. That my contact information be updated (because I do not get monthly statements and would have picked up on any shortfalls much sooner had i have been receiving them)
2. Try and make an arrangement for the remaining balance to get my account UpToDate.
3. I do acknowledge the arrears and want to pay them. What I have a problem is the way the ABSA agent (I did not get their name) was so dismissive and not interested in assisting e even when I presented the mitigating factors.
The collecting/ agent's behavior was down right harassment, threatening and unprofessional I did not appreciate that tone. I want to sort this out but the way its being handled is not right.
Regards,
Thank for getting back to me and assisting with the matter.
The date of the call was 10 September 2026
Time would be around 8h40 at online banking kiosk from the Grove Mall Branch.
I do note that the account is with the tracers.
However I only found out a few week ago that my account was in arrears from the tracer agent who gave me the impression that I need to an amount of R15 000, excluding this months current instalment/
I requested a bank statement of my account to understand how much were arrears.
I don't dispute paying the arrears i managed to pay already R17 100.00 and after still not getting my account statement, I then downloaded the ABSA banking app on the second and managed to get the statement and I then discovered to my surprise that the arears were actually in the tune of R30 000.
That's when I decided to go the branch to request the following:
1. That my contact information be updated (because I do not get monthly statements and would have picked up on any shortfalls much sooner had i have been receiving them)
2. Try and make an arrangement for the remaining balance to get my account UpToDate.
3. I do acknowledge the arrears and want to pay them. What I have a problem is the way the ABSA agent (I did not get their name) was so dismissive and not interested in assisting e even when I presented the mitigating factors.
The collecting/ agent's behavior was down right harassment, threatening and unprofessional I did not appreciate that tone. I want to sort this out but the way its being handled is not right.
Regards,